Terms and Conditions

The Seller is LAttante.pl seated at: ul. Elsnera 1/2, 42-218 Częstochowa, running its business activity based on self-employment, hereinafter referred to as "Service Provider". It is possible to reach the Service Provider at the following telephone number: 660 861 434 or via e-mail to the following address: biuro@lattante.eu

§ 1 Definitions

1. The Terms and Conditions . In the scope of electronically supplied services the Terms and Conditions is a document mentioned in Article 8 of the Act on Electronic Services as of 18th July 2002 (Journal of Laws as of 2002, No. 144, item 1204 with further amendments).
2. The Client - a natural person, a legal entity or an organizational unit which has not a legal status but is capable of performing acts in law that places an Order in the E-Shop on the basis of rules specified in the Terms and Conditions.
3. The Consumer - the Client being a natural person using the E-Shop in the purpose not related directly to its business or professional activity.
4. The Service Provider - an entity providing services consisting in selling by means of the E-Shop on the basis of rules specified in the Terms and Conditions.
5. The Object of the Transaction - the Goods listed and described on the website of the E-Shop.
6. Goods - movable property, presented in the E-Shop, to which the Sales Contract relates.
7. An Additional Service - service rendered by the Service Provider to the Client outside the E-Shop in relation to the character of the Goods being sold.
8. The Sales Contract - the contract on selling Goods under the Act on the Civil Code, concluded by and between the Service Provider and the Client, with the use of the website of the Shop.
9. The E-Shop - the website accessible at the following address: http://lattante.pl by means of which the Client can place an Order.
10. The Order - declaration of the Client's will specifying unambiguously the kind and amount of the Goods, aiming directly at concluding the Sales Contract.
11. The information and communication system - An ICT system means a group of co-operating IT devices and software providing for processing, storing, as well as sending and receiving data via telecommunication networks by means of a terminal appropriate for the given type of network.

§ 2 General provisions

1. The Terms and Conditions specify rules of using the E-Shop accessible at the address http://lattante.pl .
2. The condition for placing an Order by the Client in the E-Shop is to get to know the Terms and Conditions and accept its provisions when the Order is being processed.
3. The E-Shop LAttante.pl conducts retail sale on the Internet.
4. All Goods offered in the E-Shop Lattante.pl are brand new, originally packed, free from any physical or legal defects and have been legally introduced into the Polish market.

§ 3 Placing Orders

1. All prices on the website of LAttante.pl are gross prices in PLN (Polish zlotys). The given prices do not include dispatch costs.
2. Orders are accepted by means of the website / phone / e-mail.
3. Orders placed by means of the website can be placed 24/7 all year round.
4. An Order is effective if the Client fills in the Order Form correctly and the given contact data, including the precise address to which the Goods are to be sent as well as the telephone number and an e-mail address, are correct.
5. If the given data are incomplete, the Seller shall contact the Client. If the contact with the Client is not possible, the Seller is entitled to cancel the Order.
6. When the Client places an order, he can express his will to receive a receipt or a VAT invoice - 19% which can be attached to the dispatched parcel or sent via e-mail to the indicated e-mail address in the form of an electronic image of settlement documents in particular such as: VAT invoices - 19% with attachments, VAT correction invoices - 19% with attachments and forms. This consent entitles the Seller to issue and send VAT invoices -19% in the electronic form in accordance with the Decree of the Ministry of Finance dated 20th December 2012 on electronic transmission of invoices, rules of their storage and presentation to the tax or fiscal audit authorities.
7. While placing an order, the Client can agree to place his personal data in the data base of the E-Shop of the Seller. The Client can also let the Seller process the data in connection with the Order realization. In the case of not giving the consent, the Client is entitled to see, correct the data or demand deleting the data from the Seller's data base.
8. The Client can profit from the option of saving his data in the system in order to make it easier for him to place other orders in the Shop. In order to do this, the Client should give his login and password, which is necessary to get an access to his account. The Client's login is the e-mail address provided by him. The password is a sequence of signs to which the Client agreed. The Client's password is not known to the Seller and the Client is obliged to keep it secret and protect it from unauthorized access by third parties.
9. When the Client manages to place an effective Order, he receives an automatic response from the Shop confirming the receipt of the Order by the Shop.
10. The Order realization begins when the bank account is credited with the amount of money paid for the ordered Goods in the case of money transfer or when the Order is placed in the case of payment by card or choosing the COD option.

§ 4 The Cost and Date of Dispatch

1. The Goods are sent to the address indicated in the Order Form or given by phone or via e-mail. The Shop shall inform the Client immediately about the Order Form which has been filled in incorrectly and which, as a result, makes it impossible to dispatch the Goods or may delay the dispatch.
2. The Goods are delivered by means of a specialized courier company. There is a possibility of a personal collection of ordered Goods at the Seller's headquarters.
3. The Goods are delivered within the time specified next to each item on the Shop's website. It is indicative delivery time and it concerns orders with the COD option. If the Client chooses the "money transfer" or "payment by card" or "e-payment" option, it is necessary to add the time needed for crediting the bank account (usually it takes 1 or 2 working days) to the time provided next to each product on the website of the Shop.
4. The Client is charged with the delivery (shipment) cost.

§ 5 Payments

1. There is a receipt or another proof of purchase (e.g. an invoice) issued for each purchased item.
2. The payment for the ordered goods can be made in the following ways: COD, e-payments or money transfer into the shop's bank account.

§ 6 Withdrawal from the Contract

1. A consumer who has entered into a remote agreement, has the right to withdraw from the contract without providing any reason within 10 days by submitting an appropriate declaration in writing (the legal basis: Article 7 (1) of the Act as of 2nd March 2000 on protection of selected consumers’ rights and liability for damage caused by hazardous products (Journal of Laws as of 2000 No. 22 item 271 as amended). This deadline shall be deemed to have been observed and the time is counted from the day of giving the purchased item to the Client and if the contract concerns rendering a service - from the date of its conclusion. It is necessary to send a declaration before the lapse of this time to the address of the Service Provider.
2. In the case of the withdrawal from a remote contract, the contract shall be considered not concluded.
3. The return should be immediate, not later than within 14 days. The purchased item has to be returned to the address of the Service Provider together with the filled in Goods Return Protocol.

§ 7 Complaint Procedure

1. The products have the manufacturer's or the importer's or the seller's warranty which is binding in Poland. The warranty period of each product is included in its description on the shop's website. Detailed conditions of the warranty realization are specified in the warranty issued by the guarantor. The majority of products have a warranty realized directly by authorized service points of the manufacturers. Exact addresses of service points can be found on the warranty cards attached to the products and on manufacturers' websites. The Client can carry out the complaint procedure by the intermediary of the Seller.
2. Complaints are to be made to the address of the Service Provider.
3. When you make a complaint, you have to provide the Service Provider with the product which is the subject of the complaint together with the proof of purchase and the filled in Complaint Form.
4. The Service Provider shall consider the complaint within 14 days from order placing. In the case of considering the complaint in favor of the Client, the Service Provider shall repair or exchange a product to a new fully functional one, or shall refund money in the amount equal to the value of the purchased product.
5. If the Goods are not in conformity with the contract, the Client can demand that the product is repaired free of charge or exchanged to a new one unless the repair or exchange is possible or its cost is too high. When assessing excessive costs, the value of the goods in accordance with the Order (contract), the type and degree of the non-compliance are taken into account. (Act dated 27th July 2002 on specific conditions of consumer sales and on the amendment to the Civil Code).
6. The Client loses his rights and benefits specified in subparagraph 5 of this paragraph if, before the lapse of two months from stating the non-compliance of the Goods with the Order, he does not inform the Shop about it. This is why in order to keep the rights, the Client is obliged to inform the shop about the non-compliance within two months from stating it.

§ 8 Privacy Policy and Personal Data Protection

1. The Service Provider is the data base administrator managing the data provided by the Clients of the E-Shop in connection with their purchase.
2. The personal information is used to execute sales contracts so it can be given to entities responsible for the delivery of purchased goods from the Client and in the case of instalment purchases, to institutions crediting the purchase. Clients are entitled to have an access to their personal data and correct them. All the data are supplied voluntarily.
3. Information on methods and technical means used to find and correct mistakes in the data:
a. While placing an Order, until the "Place an Order" button is pushed, the Clients who have an account in the E-Shop can correct the data filled in by them by means of editing the profile of the account.
b. The data can be verified and the Order can be ed also by means of sending an e-mail to the Service Provider to the following address: biuro@lattante.eu..
c. The Client can change the data entered by him while creating the account in the Shop at any time using the options given by the Shop.
4. The information on the rules and ways of saving, protecting and giving access to the content of the contract to the other party by the Service Provider:
a. Saving, protecting and giving access to the content of the contract to the other party takes place by sending an appropriate e-mail after concluding the Sales Contract.
b. Saving, protecting and giving access to the content of the Sales Contract takes place by sending the content of the Sales Contract to the Client to an e-mail address provided by him or by giving the Order specification and the proof of purchase to the Client.
c. The content of the contract is additionally saved and protected in the ICT system of the Service Provider and it is provided at the Client's request.

§ 9 Changes in the Terms and Conditions

1. The Clients who have an account in the Shop will be informed about all changes in the Terms and Conditions via e-mail.
2. In the case of a change in the Terms and Conditions of the Shop since the Client's last log in to the Shop, the Client accepts or does not accept the provisions of the Terms and Conditions after the change. In the case of no acceptance of the provisions, in particular after introducing some changes into them, it is impossible to purchase anything in the Shop.
3. The Client who does not accept changes introduced into the Terms and Conditions of the Shop is entitled to delete his Client's account in the Shop at any time.
4. Orders placed by Clients before the Terms and Conditions came into force should be realized according to existing provisions of the Terms and Conditions.

§ 10 Final provisions

1. To matters not covered by the Terms and Conditions the provisions of the following Acts shall apply: the Act as of 2nd March 2000 on protection of selected consumers’ rights and liability for damage caused by hazardous products (Journal of Laws as of 2000 No. 22 item 271 as amended), the Act as of 27th July 2002 on specific conditions of consumer sales and on the amendment to the Civil Code (Journal of Laws as of 2002, No. 141, item 1176 as amended), the Act as of 23rd April 1964 - Civil Code (Journal of Laws as of 1964, N. 16, item 93 as amended).
2. The disputes arising from the application of these Terms and Conditions and the performance of agreements entered into, shall be considered by the Court having jurisdiction under the provisions of the local and subject matter jurisdiction in accordance with the Act of 17th November 1964 of the Civil Code (Journal of Laws No. 43, item 296 as amended).

Files to download:
1. The Withdrawal from the Agreement Form
2. 2. The Complaint Form

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